"Frequently Asked Questions
– Your Security and Peace of Mind"
General questions
How do you ensure the security of my premises?
We use a combination of trained personnel and surveillance technology to monitor and protect your premises. Regular assessments and compliance checks are conducted to ensure effectiveness.
What should I do in case of an emergency?
In case of an emergency, contact the police immediately by dialing 111. After ensuring police assistance, reach out to our security team through the emergency contact number provided in your service agreement for further support.
How do you handle security incidents?
Our personnel are trained to handle security incidents promptly and efficiently. We follow a detailed protocol to manage and report any incidents.
What are your payment terms?
Payment terms are outlined in your service agreement. We offer various payment options and schedules to suit your needs.
Do you offer any guarantees?
We strive to provide the best security services possible. If you have concerns or issues, please contact us so we can address them promptly.
How can I provide feedback on your services?
We welcome feedback through our website, email, or by phone. Your input helps us improve our services.
Does your company have Public Liability Insurance?
Yes, New Zealand SH Security Limited holds Public Liability Insurance to ensure the safety and security of our clients, staff, and the public. This insurance covers us for any claims made against us for personal injury or property damage that may occur as a result of our services. We prioritize safety and risk management to provide you with peace of mind while working with our security professionals.
Partnership with Clients
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How does NZSH Security collaborate with clients to develop a security plan?
We work closely with our clients to assess their specific needs and develop a tailored security plan that ensures the safety and security of their property, assets, and personnel. - Can security services be customized to meet the specific needs of my business?
Yes, our security services are fully customizable. We work in partnership with you to understand your unique requirements and adapt our services accordingly. -
How do you keep clients informed about security activities and incidents?
We maintain open communication with our clients, providing regular updates and detailed reports on security activities, incidents, and any areas of concern. -
What steps do you take to ensure a smooth onboarding process when starting a new contract?
Our team collaborates closely with clients during the onboarding phase, ensuring that all security protocols, expectations, and requirements are clearly outlined and implemented efficiently. -
How does New Zealand SH Security ensure that client feedback is incorporated into the security services?
We value client feedback and actively use it to improve and refine our security services. Regular reviews and open lines of communication help us address any concerns and enhance service delivery.
Training
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What type of training do your security personnel receive?
Our security personnel undergo comprehensive training, including physical security measures, conflict resolution, first aid, and legal compliance, ensuring they are fully prepared for all scenarios. -
How often do you provide training and refresher courses for your staff?
We provide regular training and refresher courses to ensure that our staff are up-to-date with the latest security practices, regulations, and technologies. -
Are your security officers trained to handle emergencies?
Yes, all of our security officers are trained in emergency response, including first aid, evacuation procedures, and coordination with emergency services like the police and fire department. -
Do your security personnel receive specialised training for different industries?
Our security personnel are trained to adapt to various industries, such as retail, corporate, and event security, ensuring they meet the specific needs of each client. -
How do you ensure your staff stays compliant with New Zealand’s security regulations?
We provide ongoing training to ensure our team is compliant with New Zealand’s security regulations, including certification and adherence to the Private Security Personnel and Private Investigators Act.
If you have any further questions, please contact us today and we will be happy to help.